V-CUBE

V-CUBE アシスト

Supporting you wherever you are, whenever you need it
Assistance despite the distance, immediately solving problems

Assist

A support system via images and file-sharing
―Assistance despite the distance, immediately solving problems―

V-CUBE Assist is a support system designed to remotely assist via images and file-sharing.
Sales call support, point of contact handling, technical support for maintenance and more, it connects people with expertise to where they are needed.

Useful in a large variety of scenarios, making work flow like never before

Useful in a large variety of scenarios, making work flow like never before
Industry type Form of professional assistance
Community-based
Support extending beyond the call center
Remotely backing up your clients (backup provided by experts)
Public service
Organizational support: Procedure explanation, medical-related support, tourist guidance, etc.
Finance and Insurance
Product explanation, follow-up procedures, assistance in the event of an accident, keeping your clients company from afar
Distribution
Support encompassing areas such as vehicle leasing/rental sales, out-of-store sales, store management and guidance
Manufacturing
Maintenance staff, on-site guidance



Hold business discussions on your client’s homeground

  • Support staff on standby ready to back up your sales representative or directly providing answers to questions your clients may have about your products and services

Public institutions, frontline dealings of financial bodies, etc.

  • An expert with specialized knowleged enough to provide clear explanation and and who is able follow up on every product

Call center

  • Specific operators to handle different types of inquiries

Maintenance and repair

  • Experts supporting or guiding your client's maintenance personnel

Three Main Pros

Easily make contact

Easily make contact

Image and file-sharing

Image and file-sharing

Images from location and files from support can easily be shared in real time

High-quality sound

High-quality sound

With technology engineered by Pioneer VC, sound is both loud and clear, as though all parties are in the same room

Why Choose Us?

Quickly reach the right professional help

Each professiional support can be set according to their expertise so the relevant one can be easily selected and reached.

Quickly reach the right professional help

Sharing of assorted file formats

An assortment of file formats (webpage formats, PDF, Powerpoint, etc.) are supported so they can be easily shared on a computer screen.

Sharing of assorted file formats

Scribble function

With a stylus, files can be scribbled on to easily get points that are being made across.

Scribble function

Camera function

Snap pictures of things on location or documents that only one side has to be quickly and easily shared with the other side.

Camera function

Operating environment

For mobile devices
OS iOS 8 and above
Compatible devices iPad 2/iPad(3 and 4 onwards)/iPad Air/iPad Air2
iPad mini/iPad mini2/iPad mini3
iPhone 4S/iPhone 5/iPhone 5c/iPhone 5s/iPhone 6/iPhone 6 Plus
Network TCP/IP or DHCP (either works)
IPv4
Port and protocol to use: 80 (http) or 443 (https)
Wi-Fi environment recommended
PC
OS Microsoft® Windows 7® SP1 (32bit/64bit) or newer (Japanese or English version)
Microsoft® Windows 8.1® (32bit/64bit) (Japanese or English version)
CPU Intel Core™2 Duo 1.86GHz 以上
Intel Core™ i5 and above recommended
Memory 1GB and above
Network TCP/IP or DHCP (either works)
IPv4
Port and protocol to use: 80 (http) or 443 (https)

Free Trial and inquiries

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