V-cube Inc.

Troubleshooting

Other participants cannot hear my voice.

1) Check the environment of your PC using V-cube Checker.
∗Refer to V-cube Checker Manual for seeing how to use V-cube Checker.
2) Is a microphone connected to your PC?
-No. Connect a microphone to your PC.
-Yes. (Go to 3)
3) Did you click Approve on the small window which pops up after clicking the meeting start button?
-No. Close the meeting window and start it again. You have to click Approve on the small window.
- Yes. (Go to 4)
4) Is the microphone mute is set up?
-Yes. Uncheck the microphone mute and set the volume high on the Sounds and Audio Devices section of the control panel.
-No. (Go to 5)
5)5)Go to control panel. >Find the sounds and audio devices. >Audio>Recording>Click the Volume>Is the box of microphone checked?
-No. Check the box of the microphone.
-Yes. (Go to 6)
6)Can others hear you speaking when you click the microphone switch button?
-Yes. Sometimes you have to click the microphone switch button, especially when there are a few microphones connected to a PC or because of the state of the OS.
-No. The microphone might not be compatible, or it might be broken. Try restarting you PC. If that does not work, contact the camera maker's technical support.