V-cube Inc.

Troubleshooting

I cannot see other participants pictures.

1) Check the environment of other participants' PCs using V-cube Checker.
∗Refer to V-cube Checker Manual for seeing how to use V-cube Checker.
2) Are they logged in?
-No. Ask them to login.
-Yes. (Go to 3)
3) Can they see their own pictures on their PCs?
-No. they should set it up so they can see their pictures on their own PCs. (Refer to above "Self picture can not be seen".)
-Yes. (Go to 4)
4) Can you see their names?
-No. There might be some systematic trouble. Try starting again.
-Yes. (Go to 5)
5) Can you see the text you type on the chat window?
-No. You might not be connected. Try starting the meeting again.
-Yes. Other participants might not be connected. Try starting the meeting again. (Refer to above "Self picture cannot be seen".)