V-cube Inc.

Troubleshooting

My picture cannot be seen.

1) Check the environment of your PC using V-cube Checker.
∗Refer to V-cube Checker Manual for seeing how to use V-cube Checker.
2) Is there a web camera connected?
-No.
Connect USB camera or IEEE 1934 camera.
-Yes. (Go to 3)
3) Does your OS recognize the camera?
-No.
Make your OS recognize the camera by installing the driver.
-Yes. (Go to 4)
4) Can you see your picture when you click the Camera switch button which is located under the frame where your picture is supposed to be?
-Yes.
Sometimes you have to click the camera switch button to display your picture.
-No. (Go to 5)
5)Did you click Approve on the small window that pops up after clicking the meeting start button?
-No.
Close the meeting window and start it again.
-Yes. (Go to 6)
6)Are other applications for the camera open?
-Yes.
Close the application for camera and click the meeting start button again.
-No.
The camera might not be compatible, or it may be broken. Try restarting your PC, if that does not work, contact the camera maker's technical support.