V-cube Inc.

Questions about Macintosh

My picture cannot be seen.

1) Is a web camera connected?
-No. Connect USB camera or IEEE 1934 camera.
-Yes. (Go to 2)
2) Does your OS recognize the camera?
-No.
Make your OS recognize the camera by installing the driver.
-Yes. (Go to 3)
3) Can you see your picture when you click the Camera switch button which is located under the frame where your picture is supposed to be?
-Yes. Sometimes you have to click the camera switch button to display your picture. *You have to click the button on Mac with USB camera since Mac has its own camera driver.
-No. (Go to 4)
4)Did you click Approve on the small window that pops up after clicking the meeting start button?
-No. Close the meeting window and start it again.
-Yes. (Go to 5)
5)Are other applications for the camera open?
-Yes. Close the application for camera and click the meeting start button again.
-No.
The camera might not be compatible, or it may be broken. Try restarting your Mac, if that does not work, contact the camera maker's technical support.