Meeting FAQ

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V-cube Meeting FAQ

Web Meeting Solution

Questions about Service: • Is it possible to connect more than 10 locations?; • Is it possible to try the service before purchasing it?; • What should I do if I forget my ID and password?; • Can I use V-cube Meeting on a Mac?; • Can I setup V-cube Meeting within an intranet?; • What kind of security is used for login-ID, video, voice and data communication?; • How can I start my meeting without disclosing my ID & password?; • Is it possible to participate in a meeting without an ID?; • How many IDs and passwords do I get per contract?; • Can I have several meetings simultaneously with one account ID & password?; • Is there a minimum contract term?; • Can I share files and applications running on my PC?; • Can I copy the contents of the whiteboard to a clipboard or vice versa?; • How many people can participate in a meeting at the same time?; • Tell me the advantages of using V-cube Meeting over other services.; • Do I need any special equipment for V-cube Meeting?; • What happens if a server goes down, how do you respond to it?; • How much bandwidth do I need for a conference between 10 locations?; • How many frame rates does V-cube Meeting get?

Questions about Pricing: • Is there an initial cost?; • Tell me about conferencing package.; • Please tell me the details about your pricing.; • Can I change the service plan? Can I change the plan within one month?; • Do I have to pay the initial cost again to re-start the service once I close an account?; • Is there a limitation on the number of users in a room?

Questions about Environment: • Can I use V-cube Meeting with PHS mobile? (AirH or P-in); • Can I use V-cube's service even if my PC is inside a firewall (reverse proxy or NAT)?; • What kind of video/voice codec is used?; • What kind of protocols and ports are used?; • What kind of security is used for login-ID, video, voice and data communication?

Troubleshooting: • I can not go into the meeting room because the program stops where it measures the connection speed.; • I see an error message when the PC connection speed is measured. (Proxy); • I am disconnected during the meeting each time I use it.; • There is a huge delay.; • My picture cannot be seen.; • I cannot see other participants' pictures.; • Other participants cannot hear my voice.; • I cannot hear the other participants' voices.; • What should I do if the volume is low?; • There is an echo to my voice. How can I make it go away?; • I can not hear the others' voices with so much noise.; • A page cannot be shown. (Pop-up window is blocked.)

Questions about Macintosh: • Which microphone can I use? Which do you recommend?; • I feel a delay when opening other applications in the front.; • There is a huge delay.; • My picture cannot be seen.; • I cannot see other participants' pictures.; • Other participants cannot hear my voice.; • I cannot hear the other participants' voices.; • What should I do if the volume is low?; • There is an echo to my voice. How can I make it go away?; • I can not hear the others' voices with so much noise.