Frequently Asked Questions (FAQs)
Meeting: Services
- How is the ECO Meter calculated?
- It displays reductions in CO2 emission levels, travel expenses, and traveling time based on the times that all participants would spend assembling at their nearest locations.
Note 1: Here, locations mean the ones that the participants have specified.
Note 2: The reductions given are for round trips.
Note 3: Train express surcharges and airplane travel are included. When there are multiple routes available, the one taking the least time is used.
Note 4: For participants from overseas, use Narita Airport as the location.
Note 5: Seasonal fluctuations in airfares are not covered.
Note 6: Note that these calculations exclude participants from Compact, an application included with the Conference room pack.※This service is presently available only in Japan
- Does each user get their own ID?
- No. There is basically one login ID per contract. It does not matter if there are 100 people using the conference room or 1000. The standard scenario, however, is ten seats per conference room.
- What is this Audience functionality?
- Here audience refers to people just listening in on the conference. They can view everything that the regular participants are doing. They can also become regular participants—to voice an opinion, for example.
- What if I want a meeting with someone outside the company, but don't wish to divulge my ID and password?
- Yes, it is possible. E-mailed Invitations allow you to start a conference without requiring IDs and passwords from the other participants.
※Note: All that you need is the participant's e-mail addresses.
- Can users without IDs also participate?
- Yes, it is possible. Just send them an Invitation.
※Note: All that you need is the participant's e-mail addresses.
- Can simultaneous meetings be held under the same contract?
- No, that is not possible. You can, however, contract for additional conference rooms. Write us via our Inquiries form or call our Support Center.
Customer Support Center: +60-3-7724-9693
- Can I display and share screens from applications running on my computer?
- Yes, it is possible. Desktop Sharing allows you to show your computer desktop as is to conference participants. It is available as a contract option. Using it requires adding the contract option Sharing.
※Note: Desktop Sharing comes included in the Standard plan and above.
- Can I copy and paste Whiteboard contents?
- No. This functionality is not currently supported. After the conference ends, however, you can access them with View minutes. During the conference, participants can also exchange screen shots and other files via the File Cabinet.
- What documents can I upload to the Whiteboard?
- The file types supported include the graphic formats BMP, JPEG, GIF, PNG, and TIFF, MS Office formats, and PDF.
※Note: Video files and PowerPoint animations are not supported.
- Are there any size limits on documents uploaded to the Whiteboard?
- The upload limit is 20 megabytes per file—5 megabytes for image files. There is also a limit of 100 pages per file. Files exceeding either limit must be split for uploading.
※Note: Size limits: 20 megabytes per file for MS Word, MS Excel, MS PowerPoint, and PDF files; 5 megabytes for JPG/JPEG, GIF, PNG, Bitmap, and TIFF files.
- How many people can simultaneously participate in a meeting?
- This varies with your contracted plan and your components. Discuss your envisioned usage with your sales representative.
- How do these services differ from other video conferencing systems?
- There are at least five major differences between V-CUBE Meeting and other services.
1. No installation necessary: There is no software to install. All that you need is Internet access.
2. Multiplatform, for all environments: It runs under both Windows and MacOS.
3. H.323 compliant: It is compatible with dedicated teleconferencing systems.
4. Mobile phone support: The following uses are supported.
Audio and video participation from 3G mobile phones supporting video conferencing
Audio and video participation from applications running on iPhone and other smart phones
Audio-only participation from land-line phones5. Proxy and firewall support: Automatic LAN configuration eliminates the need for difficult in-house setup.
- What does V-CUBE Meeting require in the way of equipment, etc.?
- To start immediately, all that you need is a computer, broadband Internet access, a camera, and a headset (or a microphone and speakers). Participation is even possible without a camera.
※Note: Contract options provide for audio and video participation from 3G mobile phones supporting video conferencing, audio and video participation from applications running on iPhone and other smart phones, and audio-only participation from land-line phones.
- What happens when ASP servers go off line?
- We use distributed server centers. This design permits continued use of the services in the unlikely event that a particular server goes down.
- Can you lend me a trial version of Conference room pack before purchase?
- Contact your sales representative for a loaner version of the Meeting room pack.
- Can I use an already purchased video conferencing system?
- You can use any H.323 compliant video conferencing system. H.323 support, however, requires adding an option to your contract.
- Can I use the videophone functionality over a mobile phone connection with a free trial account?
- Yes. We offer free trial accounts with this functionality to customers wishing to test our services with 3G mobile phones supporting video conferencing. Contact your sales representative.
- Can I connect to an H.323 compliant video conferencing system with a free trial account?
- No. Contact your sales representative or our Customer Support Center if you wish to test H.323 connectivity.
Customer Support Center: +60-3-7724-9693
- What is the frame rate?
- This starts at the maximum, 15 fps. It is then optimized for the number of participants.
※Note: There is also a high-definition service offering a maximum of 30 fps.
- Can I change the bandwidth used for video communications?
- Yes. In the Conference window, select Conference settings and then Video Bandwidth Setting. Increasing the bandwidth setting produces a clearer image.
※Note: On the other hand, it also increases the load on the computer and networking environment.
- Does the recording time available in a high-definition room differ from that in a normal room?
- ※ Comparisons are difficult because V-CUBE Meeting recording sizes and times vary so much with the number of participants, the number of files on the Whiteboard, the number of comments, etc.
That said, let us give an example.
Under the following conditions, the high-definition recording is twice the size of the normal one.Conditions
No Whiteboard uploads
No Whiteboard comments
Audio on
No setting adjustments inside the conference room
Recording time: 5 minutes
Video on, but otherwise paying no particular attention to the cameraResults
Normal, two participants
Recording size: 16.61 megabytes
Recording time available: approximately 150 minutesHigh definition, two people
Recording size: 31.1 megabytes
Recording time available: approximately 80 minutes
- What is this Presence application?
- This application is for checking member availability. Members using it can be invited into the conference room.
- How long can I record with a recording capacity of 500 megabytes?
- ※ V-CUBE Meeting recording sizes and times vary so much with the number of participants, the number of files on the Whiteboard, the number of comments, etc.
Note that the following are just examples. Actual recording sizes fluctuate with the number of participants at the start of the conference, the number of files uploaded to the Whiteboard, etc.
Example 1: Recording a 5-person conference for 60 minutes creates a 100-megabyte file. (No Whiteboard uploads, some comments)
Example 2: Recording a 9-person conference for 90 minutes creates a 200-megabyte file. (One Whiteboard upload, an MS Excel file, some comments)
- Can I use the services on a Macintosh?
- Yes, it is possible. Certain tools, however, are only available for Windows: Sharing3 for sharing computer screens and Checker.
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