Frequently Asked Questions (FAQs)
General: Services
- Can I try the services for free before signing up?
- I've lost my ID (or password). What should I do?
- Can I access the services over our intranet instead of over the Internet?
- Do you lend out cameras?
- Is security watertight?
- Are there any limitations on usage periods—a minimum usage period, for example?
- Can I use the services overseas?
- Are there any size limits on files uploaded to the File Cabinet, for document distribution?
- Why can't I enter a V-CUBE Meeting conference room?
General: Environment
- Can I access the services via EMOBILE and other data communications cards?
- Do you support connections via firewalls—a reverse proxy or network address translation, for example?
- What cameras can be used? Do you recommend specific cameras?
- What is your recommended operating environment?
- What disadvantages arise from using the services in low-speed environments not meeting your specifications of 256 kbps for uploads and 512 kbps for downloads?
- Can I use the services with 64-bit operating systems?
General: Macintosh
- Do you recommend specific microphones?
- Does conference processing slow down when I use my computer for something else during a meeting?
- Why can't I see my own video?
- Why can't I see the other person's video?
- Why can't the other person hear me?
- Why can't I hear the other person?
- How do I turn up the volume?
- Why does my voice echo? Is there a way to fix this?
- Why is there so much noise from the other person?
General: Troubleshooting
- Why does the screen measuring the connection speed stall?
- Why does the screen measuring the connection speed display an error?
- Why does every meeting end with "Connection broken"?
- Why can't I see my own video?
- Why can't I see the other person's video?
- Why can't the other person hear me?
- Why can't I hear the other person?(Why is there no sound?)
- How do I turn up the volume?
- Why does my voice echo? Is there a way to fix this?
- Why is there so much noise from the other person?
- Why does clicking fail to display the page? What is blocking the pop-up?
- Why can't I connect to a 3G mobile phone?
- How do I correct the aspect ratio of my video?
- Why does attempting to log in fail with "Automatically logged out due to inactivity"?
- Why does a seminar video not display smoothly?
- What should I do when the screen goes dark or Sharing2 otherwise fails to operate properly?
- Why does accessing V-CUBE services produce a message advising me to reinstall Adobe Flash Player after the version check has told me that I have the latest version installed?
- What should I do when the advance check indicates a less than optimal connection?
- Why are excessive delay interfering with the meeting?
- Why does pressing the V-CUBE Portal's Participate button produce no change?
- My Web conference was cut off at night (Japan time) with a screen advising room re-entry. What could be the problem?
- I access the services through a proxy server. Are there any problems with this?
Meeting: Services
- How is the ECO Meter calculated?
- Does each user get their own ID?
- What is this Audience functionality?
- What if I want a meeting with someone outside the company, but don't wish to divulge my ID and password?
- Can users without IDs also participate?
- Can simultaneous meetings be held under the same contract?
- Can I display and share screens from applications running on my computer?
- Can I copy and paste Whiteboard contents?
- What documents can I upload to the Whiteboard?
- Are there any size limits on documents uploaded to the Whiteboard?
- How many people can simultaneously participate in a meeting?
- How do these services differ from other video conferencing systems?
- What does V-CUBE Meeting require in the way of equipment, etc.?
- What happens when ASP servers go off line?
- Can you lend me a trial version of Conference room pack before purchase?
- Can I use an already purchased video conferencing system?
- Can I use the videophone functionality over a mobile phone connection with a free trial account?
- Can I connect to an H.323 compliant video conferencing system with a free trial account?
- What is the frame rate?
- Can I change the bandwidth used for video communications?
- Does the recording time available in a high-definition room differ from that in a normal room?
- What is this Presence application?
- How long can I record with a recording capacity of 500 megabytes?
- Can I use the services on a Macintosh?
Seminar: Services
- Can simultaneous seminars be held under the same contract?
- What should I do when the number of participants suddenly increases beyond expectations?
- What is necessary to use the Seminar system?
- Can I store the recorded data distributed on line on my computer?
- What are banner ads?
- What is this Advance notification functionality?
- Can users determine in advance if they have the computer setup necessary for participating in Web seminars?
Sales & Support: Services
Video: Troubleshooting
- Why can't I post a video?
- Why did my video post from a mobile phone fail to upload?
- Why can't I upload a video from the Post form?
- Why did my video upload from a web camera fail?
- What video formats are supported?
- What is the size limit for a video upload?
- I've checked everything. Why can't I post a video?
- How do I upload a video from my mobile phone?
- Why is my video upload cut short at the end?
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